Returns & refunds

If something isn't right, we want to fix it. Here is how returns work at Everyday Shop Mart.

30-day returns on physical items

You can return unused physical items in their original packaging within 30 days of delivery. Call or email us first with your order reference (ES-...) and we will send you return instructions and the address to ship to.

Items we can't take back

• Digital items such as gift cards, eGift cards, software and app subscriptions are final once the code has been emailed.
• Opened personal care items and supplements, for hygiene reasons, unless they arrived damaged or faulty.
• Items that have been used, damaged after delivery or are missing parts.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, contact us within 7 days of delivery with a photo. We will send a replacement or a full refund, and we cover the return shipping.

Refunds

Once we receive and check your return, we refund the item price to your original payment method within 5 to 10 business days. Original shipping costs are refunded only when the return is our mistake. Return shipping for change-of-mind returns is paid by the customer.

Exchanges

Want a different item instead? Tell us when you contact us and we will help you swap it.

Contact